Summary from listing
The employer is seeking a Transition Manager/Service Delivery Manager in Luxembourg to lead the transition of IT service desk operations from a current service provider to the customer, including gap analysis, project planning, solution rollout, stakeholder communication, risk and issue management, change management, budget control, and operational delivery. After the transition, the role will manage ongoing IT service delivery, account management, staffing, escalations, incident and issue tracking, and quality assurance. The successful candidate should have extensive team leadership and service delivery experience, ITIL and project management expertise, IT infrastructure, networking, ticketing, and change-management knowledge, along with French and English fluency.
