Description
Fora is hiring a Trust & Safety Operations Manager to lead end-to-end case management for advisor, client, and partner reports, including chargeback and fraud investigations and complex multi-party disputes. The role owns high-scale queues, identity verification and KYC processes, enforcement communications, AI-assisted case tooling, operational metrics, reporting, and process automation. It requires at least five years of customer-facing operations experience, including three or more years in Trust & Safety or an adjacent enforcement function, along with strong communication, dispute-resolution, verification, and process-improvement skills. The position is based in Fora’s New York City office and offers $130,000–$160,000 plus equity, health, dental, vision, retirement, and other benefits.
