Description
Neighbor is hiring a Trust & Safety Specialist to resolve inbound customer care issues through chat, email, and phone; manage incidents involving payments, evictions, disputes, protection-plan claims, and other mediation situations; develop processes for the storage marketplace; and improve self-help resources and customer success materials. The role requires at least one year of direct customer service or customer resolution experience, strong English writing, analytical and self-directed skills, and the ability to work without significant oversight. Benefits include stock options, medical, dental, and vision insurance, paid time off, holidays, a 401(k), and other employee benefits.
