Description
The UC Contact Center Engineer II is an onsite contract role in Plantation, Florida, from 06-01-2026 to 12-31-2026. The position designs, stages, configures, implements, and supports IVR/ACD scripts and Genesys CloudCX capabilities; provides troubleshooting, root-cause analysis, unit and quality assurance testing, and customer acceptance testing. Required qualifications include a telephony background, knowledge of WebRTC, SIP, VoIP, and QoS, PureCloud administration and support experience, and experience developing IVR/ACD flows and scripts. Preferred qualifications include Genesys Cloud certification, CloudCX API expertise, WebRTC troubleshooting, backend development, infrastructure-as-code, CI/CD, and REST API experience.
