Description
The UC Field Support Engineer will deliver technical support for UC systems, focusing on incident resolution, hardware and endpoint troubleshooting, and coordination with centralized support teams. They will manage the day-to-day operation and maintenance of UC infrastructure, ensuring uninterrupted, secure, and high-quality services across all USCIS locations. The role involves transitioning towards a cloud-native, Microsoft Teams-based UC environment, coordinating security and compliance, and contributing to continuous modernization.
