Description
The UC Field Support Engineer provides technical support and operational maintenance for unified communications systems across USCIS locations in Camp Springs, Maryland. Responsibilities include incident resolution, hardware and endpoint troubleshooting, service delivery and SLA compliance, performance analysis, coordination with centralized and cross-functional teams, security and compliance support, and modernization toward a cloud-native Microsoft Teams environment. The role requires expertise in Avaya Government Cloud, Cisco Unified Communications, Microsoft Teams, hybrid on-premises/cloud environments, and strong communication and problem-solving skills. Preferred qualifications include UC architecture and modernization knowledge, with relevant Cisco collaboration and Azure certifications; benefits include medical, dental, vision, life insurance, HSA, 401(k) matching, PTO/sick leave, holidays, and training.
