Description
Orange Business is hiring a Level 2 Cisco Collaboration Support Engineer to provide advanced support for Cisco Unified Communications Manager, UCCX, Webex Dedicated Instance, Unity Connection, and voice gateways. The role troubleshoots call routing, SIP/H.323 signaling, dial plans, voice quality, and gateway connectivity; performs diagnostics, service changes, root cause analysis, monitoring, upgrades, and customer communication; and escalates critical issues to senior engineers or Cisco TAC. Candidates need a relevant bachelor's degree, Cisco CCNA or CCNP Collaboration certification, at least three years of professional experience including two years of IT or voice technical experience, strong networking and troubleshooting skills, and fluent English.
