Description
Capital One Philippines is hiring a Unit Manager, Operations (AML) in Alabang, Muntinlupa City, Philippines, to supervise a team handling consults, inbound and outbound calls, cases, chat, escalations, and investigations. The role leads people development, compliance audits, performance reviews, process improvement, technology adoption, and cross-functional collaboration while meeting customer and business targets. Candidates need at least two years of supervisory or team-leader experience in AML, transaction monitoring, or fraud investigations, two years of college-level education or equivalent experience, 18 months of call-center operations experience, and proficiency with Microsoft Office and Google Suite.
