Description
The Quality Supervisor will oversee call-center quality assurance activities, including sampling plans, live, recorded, and side-by-side audits, QA performance tracking, calibration, data analysis, and quality improvement initiatives. The role also advises QAs, communicates insights to service delivery and training teams, supports employee engagement, and leads process improvements. Candidates need at least 2–3 years of Quality Supervisor experience, 3–5 years of quality assurance experience, preferably in a call center or customer service environment, along with analytical, communication, leadership, and quality-management skills.
