Description
The Genius Admin coordinates oversight for skilled technicians, provides hands-on diagnostic and technical support to customers throughout the repair process, explains issues, offers repair or replacement solutions, tracks repair status, and manages customer pickups. The role also mentors team members, maintains repair-room paperwork and inventory records, orders replacement consumables, supervises operational activities, and monitors loss-prevention processes. Preferred qualifications include creative problem solving, customer and team focus, quick decision-making, multitasking, clear delegation, and accurate information sharing.
