The Genius Admin provides hands-on technical support and diagnostic guidance to customers throughout Apple repair processes, explains issues and repair options, tracks repair status, coordinates pickups, and mentors technicians. The role also manages end-of-month and new-month paperwork, CRU paperwork, document storage, repair-room inventory, replacement consumables, and loss-prevention checks, while collaborating with the Operations team.
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technology industryCupertino, CA
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