Description
The User Support Team Lead will lead and manage a team of User Support Specialists delivering Tier 1 end-user IT support. The role oversees incident and service request queues, workload distribution, escalations, customer satisfaction, documentation, asset inventories, reporting, and compliance with DoD, DoN, and organizational IT service management standards. Candidates need a bachelor's degree in information technology or a related field and at least five years of IT support experience, or seven years of experience without a degree, along with prior team-lead experience, active Top Secret clearance with TS/SCI eligibility, and enterprise IT support experience.
