The User Experience Representative will handle inbound customer calls, answer questions, resolve complaints, troubleshoot issues, document interactions in Zoho CRM, report product anomalies, and provide timely updates until issues are resolved. The role requires 0–1 year of work experience, strong communication and typing skills, and availability for an 8-hour daily schedule between 8 a.m. and 8 p.m., including potential weekends, public holidays, and night shifts.
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