Description
Concept Plus is seeking a User Support Specialist to provide Tier 1 and Tier 2 user support for the Scrum team supporting the KDSS platform, escalate Tier 3 issues, run status-update calls, support system testing during downtime, and provide technical writing and documentation support. The role requires U.S. citizenship, Agile methodology knowledge, Atlassian tools experience, Microsoft Office proficiency, at least two years of help desk support experience, and effective oral and written communication. Active security clearance and prior DoW/USAF experience are preferred.
