VA School Certifying Official at Old Dominion University

Department: ENROLLMENT OPERATIONS

Compensation

$40,000 – $43,000/yr

Setup: Hybrid
Location: Norfolk, Virginia
Type: Full-time
Level: mid
Posted: Jul 21, 2026

Description

Old Dominion University is hiring a full-time Education Support Spec II in Norfolk, Virginia, to serve as a School Certifying Official for Veterans Affairs educational benefits. The role reviews VA claims, submits certifications through the Enrollment Manager portal, assists military-affiliated students with questions, and supports policy interpretation and customer service. The position is hybrid, requires basic experience with records, policy, Excel, and customer service, and offers an annual salary range of $40,000–$43,000.

Required Skills

VA benefits
Policy interpretation
Microsoft Excel
Customer service
Data querying

Additional Information

Required Previous Experiences: Basic experience auditing records, performing basic mathematical calculations, and problem solving
Basic experience interpreting, explaining, and applying policy
Basic experience prioritizing work, managing multiple sources, and making independent decisions
Basic experience with Microsoft Excel, Banner, Veterans Administration Enrollment Manager System, and Tungsten
Considerable experience providing customer service
Preferred Qualifications: Experience with Banner or similar student information systems
Experience querying data
Experience documenting processes and training others
Experience working with military-affiliated persons
Department of Veterans Affairs School Certifying Official training or completion within 60 days of hire
Considerable experience providing customer service to veterans and military-affiliated persons