Description
Bottomline is hiring a Customer Success Associate - Paymode-X to support the growth and retention of its Paymode-X payment network. The role involves responding to customer enquiries, educating customers about Paymode-X services, driving feature adoption, managing escalations, identifying retention risks, protecting revenue, building customer relationships, supporting customer reviews, and contributing to process improvement. It is an entry-level, predominantly remote role based in Portsmouth with two monthly collaboration days, requiring customer service, communication, problem-solving, and relationship-management skills, along with a bachelor's degree or equivalent in a relevant field.
