Description
The Vice President, Client Service will lead client service strategy and delivery for BNY’s products and services, serving as a central escalation point across Operations, Technology, and service delivery. The role develops client relationships, monitors service quality and performance, provides operational analytics, guides service evolution, and drives improvements across service delivery, products, technology, and operations. It is based in New York or Boston and requires experience with large, complex client accounts, knowledge of products across multiple lines of business and geographies, strong communication skills, and a bachelor’s degree or equivalent education and experience.
