Description
Crunchtime is hiring a Vice President of Customer Success to lead and scale its Customer Success organization for a B2B SaaS platform serving multi-unit restaurant operators. Reporting to the Chief Customer Officer, the executive will own customer adoption, value realization, renewals, health, risk mitigation, and expansion; build scalable processes, KPIs, and operating models; develop high-performing teams; and partner with Sales, Product, Professional Services, Support, and Marketing. The role requires 10+ years of relevant leadership experience, 5+ years leading Customer Success leaders and managers, and must be based in the Eastern Time Zone. Annual base compensation is $190,000–$225,000, with total cash compensation estimated at $228,000–$270,000.
