Vice President of Customer Experience at Keller Executive Search

Compensation

$110,000 – $130,000/yr

Type: Full-time
Posted: Jun 29, 2026

Description

The Vice President of Customer Experience will lead customer service, account support, issue resolution, and customer retention efforts for a building equipment and industrial services company. This role focuses on optimizing the customer journey, improving satisfaction, and driving retention through strategic initiatives and team development.

Required Skills

Customer Experience Strategy
Improve Customer Satisfaction
Service Delivery
Customer Retention
Issue Resolution
CRM Systems

Additional Information

Required Previous Experiences: 6+ years of leadership experience in customer experience, customer service, account support, equipment service, rental, distribution, or related industries.
Experience leading customer-facing teams in a commercial or industrial environment.
Preferred Qualifications: Strong understanding of service delivery, customer retention, and issue resolution.
Ability to work cross-functionally with sales, operations, service, and administrative teams.
Strong communication, coaching, and problem-solving skills.
Experience using CRM systems, service platforms, or business reporting tools.
Background in building equipment, construction equipment, industrial equipment, or similar sectors.

About Keller Executive Search

Keller Executive Search

Administrative and Support and Waste Management Services

Keller Executive Search is a global recruitment agency providing executive recruitment and headhunting services. Our team of headhunters devotes themselves to headhunting and evaluating professionals.