Description
The Front Office Manager serves as the dedicated point of contact for Pool Villa guests, coordinating arrivals, dining, amenities, housekeeping requests, and bespoke guest experiences. The role supervises reception, check-in and check-out workflows, resolves guest concerns, trains and schedules front-office staff, monitors room inventory and occupancy, supports yield management, and acts as shift leader or hotel representative when the manager is absent. The position is based at Avista Hideaway Phuket Patong – M Gallery Collection in Phuket, Thailand, and prefers 1–3 years of experience in villa hosting, butler service, or guest relations, along with Microsoft Word and Excel proficiency, hospitality software knowledge, and fluent English and Thai.
