Description
The Guest Experience Manager leads luxury guest experience operations at Fairmont Chateau Lake Louise, overseeing Guest Relations, Concierge, VIP Services, Suite Experiences, and personalized guest initiatives. Reporting to the Director of Front Office, the role manages VIP arrivals, service recovery, concierge team development, partnerships with tourism operators, and alignment with Forbes Travel Guide, LQA, and Fairmont brand standards. Candidates need at least five years of leadership experience in luxury hospitality or resort operations, along with expertise in VIP management, service recovery, guest satisfaction metrics, and operational management. The position offers subsidized on-site accommodation, medical, vision, and dental benefits, and requires legal authorization to work in Canada.
