Description
Caesars is hiring a VIP Support Specialist to serve as the primary contact for Caesars Sportsbook and iCasino online VIP customers. The role provides personalized, proactive, and solution-oriented support through phone, email, and chat; resolves guest concerns and escalations; maintains product and compliance knowledge; collaborates with cross-functional teams; and meets service-level and performance targets. The position requires at least one year of experience in a high-volume call center or hospitality environment, successful background and drug screening, a gaming license where required, availability for nights, holidays, and weekends, and regular office attendance.
