Summary from listing
The role is responsible for functional and conversational quality control of a Virtual Assistant, evaluating interactions for errors, inconsistencies, knowledge gaps, and workflow deviations; ensuring responses and actions align with policies and knowledge sources; and translating findings into improvements. The position requires experience monitoring interactions, reviewing knowledge bases or process documentation, and validating workflows, with generative AI or conversational assistant experience preferred. It is based in southern Mexico City with a flexible arrangement and includes medical, life, savings, bonus, and other benefits.
