Description
Virtual Client Advisor role supporting Rolex Fifth Avenue Flagship client interactions across retail store and corporate teams. The position focuses on handling inbound client inquiries via phone, email, chat, and social media; scheduling and adjusting appointments; using a CRM; resolving issues; and delivering exceptional client service in a luxury retail environment. The role requires strong communication, typing, technology fluency, calm problem-solving under pressure, and at least two years of retail experience, preferably in luxury goods or fashion.
