Description
VodafoneThree is hiring an on-site Customer Care Specialist in Farnborough to manage service incidents, escalations, tickets, and service recovery for critical Vodafone Business customers. The role coordinates technical teams across managed devices, fixed data, cloud services, IoT, applications, and related technologies; leads calls; monitors service quality; and improves operational performance. It requires incident-management, ITIL, telecommunications, cloud, network, or related technical knowledge, strong communication and problem-solving skills, and a Secure Vetting (SC) clearance. The position follows a 4-on, 4-off rotational shift pattern and includes a basic salary, bonus, and Vodafone benefits.
