Description
Apple is hiring an Asia Pacific Contact Centre Technology Voice Lead to own and manage the region’s Contact Centre Voice environment, including Session Border Controllers, SIP routing, SIP endpoints, monitoring, alerting, troubleshooting, deployment, scaling, and Tier 2/3 operational support for voice and call-recording solutions. The role also involves stakeholder engagement, process improvement, global and regional forums, and documentation. It is based in Apple’s Shanghai office and requires extensive enterprise SIP engineering, Kamailio or OpenSIPS, FreeSWITCH, SIP and VoIP infrastructure, Linux, and network and voice analysis expertise.
