Description
AustralianSuper is hiring a Voice of Customer Operations Lead for its Member Strategy and Insights team. Reporting to the Senior Manager Voice of Customer, the role leads the operational management and administration of the customer experience measurement platform, including surveys, web intercepts, workflows, data flows, dashboards, sentiment and text analytics, reporting, and stakeholder insights. The position requires advanced expertise in customer experience measurement, enterprise platforms such as Qualtrics, data management, statistical analysis, and the ability to translate customer data into actionable insights, with experience in superannuation and tertiary qualifications in a relevant field.
