Description
Lyra Health is hiring a full-time VP, Client Services to lead the Care Navigator Team (its member contact center). Reporting to the Chief Clinical Operations Officer, the role owns the strategic vision, operational roadmap, and daily execution for scaling a clinically sensitive, high-touch support operation. The position emphasizes operational excellence, data-driven service management, lean continuous improvement, fiscal accountability, and cross-functional collaboration across commercial, clinical, product, and tech teams. The role requires 15+ years of leadership experience in servicing and operations, including at least 5 years in healthcare software/SaaS, plus experience with BI, analytics, performance management, and AI/automation in contact center workflows.
