Description
Intuit is hiring a VP, Customer Success to lead the end-to-end customer experience transformation across TurboTax and Credit Karma. The role owns year-round consumer engagement, retention, lifetime value, CRM migration, AI-enabled expert connections, friction reduction, product-influencing, and the development of a high-performing CX leadership team. It reports to the SVP of Customer Success and requires 10+ years of senior leadership experience in customer experience, product management, or both, along with consumer product, revenue and retention, AI, and executive leadership capabilities. The position is based in San Diego or Mountain View, California, with a disclosed base pay range of $320,000–$433,000 in San Diego and $354,500–$480,000 in Mountain View.
