VP of Customer Success at CloudShare

Compensation

$175,000 – $200,000/yr

Setup: Hybrid
Location: Denver, Colorado
Type: Full-time
Posted: Jul 12, 2026

Description

CloudShare is seeking an experienced VP of Customer Success to lead their global Customer Success organization. This role involves developing and executing customer success strategies, driving customer retention and expansion, and fostering strong customer relationships. The ideal candidate will have a proven track record in high-growth B2B SaaS environments and possess deep knowledge of SaaS business models.

Required Skills

Customer Success Strategy
Customer Retention
Product Adoption
Customer Satisfaction
Net Revenue Retention (NRR)
Gross Revenue Retention (GRR)
Customer Segmentation Strategies
Success Plans
Proactive Engagement Models
Operational Frameworks
Revenue Recognition Principles
Enterprise Customer Relationship Management
Executive Stakeholder Engagement
Data-Driven Decision-Making
Leadership
Coaching
Communication
Cross-functional Collaboration

Additional Information

Required Previous Experiences: 6+ years of leadership experience in Customer Success, Customer Experience, Account Management, or related customer-facing SaaS leadership roles.
Proven experience scaling high-growth SaaS companies, ideally from $10M–$50M ARR and beyond.
Strong track record improving customer retention, adoption, expansion, and overall customer health.
Deep understanding of SaaS business models, recurring revenue, customer lifecycle management, and success metrics.
Experience working with enterprise customers and executive stakeholders.
Strong analytical and operational mindset with the ability to use data to drive decisions.
Excellent leadership, coaching, communication, and cross-functional collaboration skills.
Hands-on leader who enjoys building processes while remaining close to customers and the business.
Experience working closely with executive leadership and influencing company strategy through customer insights.
Preferred Qualifications: Experience in customer education, learning technologies, virtual labs, cybersecurity, developer platforms, or technical enablement environments.
Familiarity with operational frameworks such as EOS, OKRs, or similar scaling methodologies.
Experience working with enterprise customers and customer success-driven SaaS organizations.