Description
The Vice President, Operator Support will lead the team supporting Grocery Outlet Independent Operators and Aspiring Operators in Training, expanding the function from responsive service to proactive, programmatic store execution. The role owns operational strategy, SOP development, AOT training partnerships, operator initiatives, field communications, the operator contact center, team leadership, performance management, cross-functional collaboration, compliance, and change adoption. It reports to the EVP, Chief Stores Operations Officer, has three direct reports, and requires 10+ years of relevant experience, with a base salary of $200,000–$240,000 annually plus bonus, equity, and benefits.
