Description
Bigblue is hiring a full-time Warehouse Success (ADV) in Guadalajara to serve as the operational link between customers, warehouse teams, account management, care, and other operational functions. The role manages customer requests and escalations, monitors SLAs, KPIs, billing discrepancies, forecasts, and operational risks, assesses custom requests, and improves warehouse processes and customer experience. Candidates should have at least two years of customer-facing experience, ideally in logistics or warehousing, with native-level Spanish and fully professional English. The position offers daily on-site warehouse exposure, flexible daytime hours, an annual performance bonus, health and life insurance, and other benefits.
