Summary from listing
OTSI is hiring an onsite WF Development Specialist 2 to support workforce development, learning operations, customer support, and enterprise learning platforms. The role is split approximately 50% between customer support and request management and 50% between automation, process improvement, and solution development. Candidates should have workforce development or learning technology experience, customer-facing support experience, familiarity with ServiceNow or similar ticketing systems, and the ability to analyze recurring requests and improve processes. Experience with LMS, LXP, Degreed, Workday Learning, and AI-powered automation tools is preferred.
