Description
Public Group is hiring a WFM & Reporting Analyst to support daily customer service operations by creating reports and dashboards, monitoring KPIs and performance metrics, analyzing operational data, supporting forecasting and scheduling, and presenting actionable insights to stakeholders. The role requires knowledge of call center operations and workforce management calculations, strong analytical and organizational skills, advanced Excel proficiency, and the ability to manage multiple priorities. It offers a hybrid working model, health and life insurance, a performance-based bonus, and career development opportunities.
