The Specialist, WFM Real Time (Real-Time Analyst) monitors contact-center queues and staffing, enforces schedule adherence, makes intraday staffing adjustments, manages service-level risks, communicates performance updates, and documents adherence trends. The role supports operations and workforce leadership during volume fluctuations, system issues, and unexpected absences while reducing overtime, cost inefficiencies, and potential penalties.
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Telekommunikation Und Datentechnik
Teletech GmbH Systemhaus seit 1990 in Berlin & Brandenburg | Alcatel-Lucent Telefonanlagen | HPE Switche Server | WLAN | SIP Trunk | CTI Tool | Managed Service