CallTek is hiring a WFM Real Time Analyst to manage workforce management processes, forecast staffing needs, monitor real-time call metrics, adjust staffing levels, develop performance reports and dashboards, collaborate with operational leaders, and recommend process improvements. The role requires workforce management experience, analytical and communication skills, proficiency with workforce management software such as NICE or Verint, and advanced Excel skills.
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white-label technical support servicesIrvine, CA, United States5001-10000
CallTek is a leading white-label company offering technical support and BPO services to technology operators and service providers. From field service to cloud monitoring, NOC and business continuity, CallTek offers the services and solutions that are needed to keep businesses performing and growing.