Description
CallTek is hiring a WFM Real Time Analyst to manage workforce management processes, forecast staffing needs, monitor real-time call metrics, adjust staffing levels, develop performance reports and dashboards, collaborate with operational leaders, and identify process improvements. The role requires workforce management experience, analytical and data-driven decision-making skills, proficiency with workforce management software and advanced Excel, strong communication, and the ability to manage multiple priorities in a fast-paced environment.
