Description
The Workday HR Shared Services Analyst supports HR systems requests and transactions, processes bulk requests, resolves tickets, escalates complex issues, maintains service-level agreements, provides customer guidance, updates contact-center records, and contributes to SOP/DTP, audit, regulatory, and continuous-improvement activities. The role requires a bachelor’s degree, two years of relevant Human Resources Services experience in a shared services or BPO industry, intermediate Microsoft Office proficiency, basic HR process knowledge, and experience with HR systems such as Oracle or Workday.
