Description
The Workforce Management Analyst will support the planning, scheduling, forecasting, real-time staffing, performance reporting, and continuous improvement of customer operations. The role works with Operations Managers, Team Leaders, and other stakeholders to analyse workforce data, identify risks and opportunities, and recommend improvements. It is based in the office at Grey Street, Newcastle, pays £30,000–£35,000, and requires experience in contact centre, workforce management, resource planning, MI, or reporting environments.
