Description
Five Star Call Centers is hiring a Workforce Management Analyst for its Guatemala office. The role involves verifying associate attendance, adjusting schedules, monitoring real-time service levels and utilization, recruiting for staffing gaps, preparing workforce reports, and handling inbound client calls as needed. Candidates must have call-center workforce management experience, strong communication and problem-solving skills, and the ability to work in a team. The position is full-time, primarily Monday through Friday with every-other-weekend rotation, and begins onsite with possible transition to work from home after a few months. Pay is up to 9,100 GTQ monthly.
