Description
The Workforce Management Analyst will optimize workforce planning and scheduling for a 24/7 contact center by analyzing historical data, forecasting volume, building schedules in Deputy, monitoring attendance and adherence, and creating reports and automation recommendations. The role requires at least two years of workforce management or forecasting experience, advanced Deputy and spreadsheet skills, and familiarity with Gorgias and Slack. It is a remote position with a Monday-to-Friday 7 AM to 4 PM PST schedule, occasional weekend availability, and $5 per hour with no benefits.
