Summary from listing
The Senior Manager – Workforce Management will lead end-to-end contingent workforce lifecycle management across Ericsson’s India Customer Units, including deployments, onboarding, transitions, renewals, offboarding, capacity planning, KPI monitoring, governance, compliance, data integrity, and operational excellence. The role also leads and develops the Workforce Management team, manages stakeholder relationships, and drives workforce transformation initiatives. It requires a bachelor’s or master’s degree in telecommunications or business administration, 15+ years of telecommunications experience, 5+ years in NRO business aspects, 5+ years leading CPM offices and extensive network deployments, and extensive experience in workforce management, resource management, automation deployments, data analytics, process excellence, and delivery transformation.
