Workforce Management Capacity Planner Senior at Consumer Cellular

Consumer Cellular is hiring a Sr. Capacity Planner to translate business demand into workforce plans for its contact center. The role owns long-term forecasting, capacity modeling, staffing strategy, scenario planning, hiring plans, and cross-functional collaboration with Operations, Finance, Marketing, Training, Reporting, Technology, and Talent Acquisition. It is an individual-contributor subject-matter-expert role with hybrid or onsite work within 50 miles of the Scottsdale, Arizona headquarters, requiring a bachelor’s degree or equivalent education and experience and at least five years of workforce management or contact center operations experience. The position pays $68,250–$88,725 annually and includes medical, dental, vision, retirement, paid time off, and other benefits.