Description
The Workforce Management Coordinator will manage and support a Workforce Management Planning team, coordinate staffing meetings and vendor–client communications, monitor capacity, absenteeism, turnover, and headcount, maintain NICE and PIMS systems, analyze volume trends, and track action plans. The role requires a bachelor's degree or higher, more than three years of BPO and WFM experience, at least one year of WFM management experience with seven or more WFM analysts, and knowledge of statistical analysis, forecasting, and WFM tools.
