Description
Interactive Brokers Group, Inc. is seeking a full-time Workforce Management Ticket Queue Analyst (WFM Ticket Queue Analyst) to oversee and optimize contact center ticket queue operations. This role involves real-time monitoring, intervention in case of issues like unassigned or stalled tickets, and collaboration with various internal teams to ensure efficient ticket resolution and adherence to service standards. The analyst will also support the configuration and maintenance of contact center ticketing systems.
