Summary from listing
The Manager - WFM will supervise workforce management operations, manage schedules and schedule deviations, coordinate with outsourced sites, handle scheduling and GACD change requests, monitor service levels, escalate system outages, and serve as the primary interface between WFM and Operations leadership. The role requires at least 10 years of workforce management experience, international BPO experience, WFM team management experience, expertise with Aspect and/or IEX, advanced Excel and data-analysis skills, and fluency in English.
