Description
Amazon is seeking a Workforce Manager to drive service levels, develop service-expansion strategies, and optimize resource utilization across workforce management activities. The role applies workforce management knowledge to health-care planning, scheduling, and real-time management; leads high-performing teams; manages stakeholder and program projects; analyzes data to identify and solve customer-facing issues; and develops automation tools and analytical systems. Candidates need at least three years of program or project management, cross-functional, process-improvement, and data-analysis experience, along with advanced Excel and SQL knowledge.
