Description
IntouchCX is seeking a Workforce Manager to direct, manage, and supervise the Workforce team for a dedicated program. The role partners with Operations, external partners, and sales activities; analyzes partner metrics and staffing; recommends program efficiencies; and supports employee motivation, retention, and retention. The position requires a related university or college degree, strong analytical and communication skills, strategic planning ability, and experience with Aspect software, which is considered an asset.
