Description
Transcom is hiring a Workforce Manager for its Bacolod City contact center. The role leads a geographically dispersed workforce-management team, manages scheduling, forecasting, staffing, reporting, analytics, service-level and efficiency goals, client and cross-functional relationships, hiring, training, audits, and special projects. Candidates need a business or technical college degree, at least five years of contact-center workforce-management experience, at least three years managing workforce analysts or leaders, and expertise with WFM applications such as Aspect eWFM, Verint, or iEX.
