Description
Halter is hiring a Workforce Planner to build demand forecasting models, plan staffing across New Zealand, Australia, the United States, and South America, and own the end-to-end rostering process for its 24/7 customer experience teams. The role also tracks capacity and utilization, models headcount and cost scenarios, monitors forecast performance, supports shift and leave management, maintains workforce planning tools, and provides staffing recommendations to leadership. Candidates should have workforce management, resource planning, or capacity planning experience, strong analytical and Excel/Sheets skills, familiarity with support or ticketing platforms, and comfort working with multi-region rosters.
